a)What is the Click2source refund process?
You can check out our entire return policies here.
Click2source has an easy to process, customer friendly refund policy.
b) I received a defective/damaged item, can I get a refund?
In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. if the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
c) I received a wrong item; how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15-day returns.
The return is in accordance with CLICK2SOURCE returns policy.
The items are in its original retail packaging (Sealed/Closed Box)
In cases, of clothing & fashion orders, the original tags and seal be present along with the original packaging.
d) I made a transaction via credit/debit card. How can I receive a refund?
In case if you cancel the order or if it is cancelled before shipping, the amount will be refunded back to credit card/debit card automatically which will reflect in your card within 7-14 business days.
if you cancel the order, products which are shipped but not delivered, you will receive a full refund as CLICK2SOURCE store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.
For delivered products, wherever the return reason is met as per Click2source return policy and post inspection by our team, we will refund the product amount (excluding the amount paid for the original shipping fees) as your Click2source store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.
You can request to transfer Click2source wallet credits back to the debit/credit card or bank account within 180 days/6 months of the order date.